The LED on the power button flashes three times to indicate that the self-test passed. Connect the AC adapter to the docking station.Do not connect any cables to the docking station for 3 minutes. Allow the docking station to auto reset.If the LED is off, try with a known-good AC adapter. Disconnect all the cables from the docking station, including the AC adapter.Table 7: Common symptoms and troubleshooting steps for Dell docking station WD19 and WD19S Table 6: Display resolution table for non-Thunderbolt capable laptops Table 5: Display resolutions that the Dell docking station WD19 and WD19S supportsĭisplay resolution table for non-Thunderbolt laptops With DP overhead, the effective data rate is 6.5 Gbps per lane. HBR3 is DP 1.4 (8.1 Gbps maximum link rate per lane).With DP overhead, the effective data rate is 4.3 Gbps per lane. HBR2 is DP 1.2 (5.4 Gbps maximum link rate per lane).Monitors with higher resolution require more bandwidth. To learn more about setting up and troubleshooting issues with multiple monitor setups, see these Dell knowledge base articles: How to Set up Multiple Monitors or How to Troubleshoot Multiple Monitor IssuesĮxternal monitors require a certain amount of bandwidth to work properly. See the Display Resolution Table below for more details about the supported resolution when connecting multiple monitors to the docking station. The docking station supports up to four monitors* (available on select Dell laptops only) connected simultaneously. Second, install the AMD Discrete Graphics driver applicable to your laptop.īefore connecting the docking station to your laptop and connecting a monitor and other devices, ensure to install all the required drivers.Ĭonnect the monitor to the docking station using the DisplayPort, HDMI, or USB-C cable provided with the monitor.First, install the Intel Media Adapter Graphics driver applicable to your laptop.For AMD Discrete Graphics solutions on the Latitude E-Family and Mobile Dell Precision laptops:.Second, install the Nvidia Discrete Graphics Driver applicable to your laptop.First, install the Intel Media Adapter Graphics Driver applicable to your laptop.For Nvidia Discrete Graphics solutions on the Latitude E-Family and Mobile Dell Precision laptops:.Download and install the latest drivers for the docking station.

Select the Operating System that is installed on the laptop.Browse to the Dell Drivers & Downloads page.Required even if the computer has a discrete graphics card.ĭownload and install the Dell Docking Station WD19 or WD19S drivers Ice Lake and Tiger Lake chipsets have native Thunderbolt support and do not use this driver.This is for computers that support Thunderbolt III technology.Intel Thunderbolt Controller Firmware Update Utility Realtek USB GBE Ethernet Controller Driverĭell Dock WD19 Series Firmware Update Utility Test the Docking Station to see if the issues are resolved.(See instructions for the reset procedure above) Power cycle the dock once the firmware has been updated.The dock must be connected to the computer during the update process to detect and install the dock firmware.Drivers can also be manually downloaded and installed from the Dell Support website. Run SupportAssist (all models), or Dell Command Update (Precision, XPS, and Latitude) or Dell Update (Vostro, Inspiron, and G-Series) to update the computer BIOS and D rivers for both the computer and dock.Run Windows Update to ensure that the operating system is up to date.Windows Operating System and Dell driver updates: Plug the dock USB-C or Thunderbolt cable back to the computer.The dock LED on the power button should blink three (3) times.Drain any remaining power to the dock by holding the power button for 30 seconds.Unplug AC power from the WD19 series dock.Remove the dock USB-C or Thunderbolt cable from the computer.NOTE: Your computer must be connected to the docking station before installing the driver updates.

Dell docking station 3 monitors